Dispute Resolution | Commercial Credit Control

Dispute Resolution and Complaint Handling

Commercial Credit Control Pty Ltd is an authorised, licensed collection agency, acting on its clients’ behalf in a 3rd party capacity. We are not debt purchasers and we DO NOT credit default. A credit default may only be listed by a Creditor.

Commercial Credit Control Pty Ltd (CCC) has a formal procedure in place to ensure complaints/disputes are addressed in an objective, fair and timely manner. CCC will take your complaint/dispute seriously and acknowledge receipt within five (5) working days. Our service standard guidelines aim to resolve complaints/disputes as quickly as possible and will provide regular and relevant communication throughout the complaint/dispute resolution process.

Complete privacy and confidentiality is guaranteed. CCC adheres to the Privacy Act 1988 (Cth) and has strict privacy practices. Your details are secure and confidential. However, should your dispute relate to an account dispute that requires investigation by one of our clients, your contact details may be provided to that client.

HOW TO LODGE A COMPLAINT/DISPUTE

Should you have a complaint or dispute, please supply complete details regarding the matter.

We require the following: 

Full name:
Address:
Daytime phone number:
Commercial Credit Control’s file number (if applicable), or our Client’s Reference Number: 
Nature of complaint/dispute and what outcome are you seeking?:  
Any supporting documentation:

Mail/ Fax/Email 
Complaints/Dispute Resolution Officer 
Commercial Credit Control Pty Ltd
GPO Box 746, Brisbane Qld 4001
Fax: 07 5585 5077
Email: complaints@comcredit.com.au

COMPLAINTS RELATING TO A MATTER CONCERNING OUR CLIENTS

Should your dispute require investigation by one of our clients, we will place your account on hold and acknowledge your dispute/complaint in writing.  We will forward this to our client for their investigation. Once our client instructs on their position in the matter, we will relay this directly back to you via your chosen method of contact.

IF YOU ARE NOT SATISFIED WITH THE RESULT - Our telecommunications clients are members of a free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia. For further information contact us on 1300 73 1166

COMPLAINTS RELATING TO CCC OR ITS PERSONNEL

If your complaint is with Commercial Credit Control Pty Ltd itself and not one of our Client/s, please complete as directed under ‘How to lodge a complaint/dispute’ and send to us.

IF YOU ARE NOT SATISFIED WITH THE RESULT - you can escalate your complaint/dispute with the Credit & Investments Ombudsman (CIO) (formerly Credit Ombudsman Service Ltd (COSL))
, an external dispute resolution body ( www.c io.org.au).